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FAQ

FAQ

Get your questions answered

A report has been running for too long on KenyaEMR. How can i stop it?

Follow the steps below

  • Log into KenyaEMR using Admin
  • Go to home
  • Click ETL Admin
  • Recreate Tables then Refresh Tables
  • Re-run the report again

NB: If you end up with AJAX error, you may want to reset the kenyaemrChart entries on liquibasechangelog then restart tomcat.

Can't access KenyaEMR from the terminal host, but can access on the main server.

This could be due to several reasons i.e.:

  • Wrong URL entered on browser
  • Network disconnection (LAN cable unplugged or cut)
  • Wrong Network configurations at the terminal or server

Countercheck the above through elimination method and see if the issue has been resolved. Refresh your browser to confirm.

Data upload to NDWH is taking forever to complete in DWAPI.

To upload data to the national Data warehouse you need a good internet connectivity. Make sure the internet connection is stable to complete upload.

Error Loading from EMR after upgrading DWAPI Solution
  • Log into mysql; mysql -uroot -p (Enter)
  • Drop DWAPI database; drop database dwapi ; (Enter)
  • Exit mysql ; exit(Enter)
  • On the terminal typr ; sudo docker stop dwapi (Enter)
  • Then type; sudo docker start -i dwapi (Enter) – Allow to run until it completes creating the tables
  • Restart DWAPI; sudo docker restart dwapi (Enter)
  • Refresh browser, configure dwapi end points correctly then reload data from EMR
Error while recreating ETL Tables manually
  • Open terminal and type sudo -i and press enter
  • cd /var/lib/mysql/ and press enter.
  • sudo rm -rf kenyaemr_datatools and press enter.
  • sudo rm -rf kenyaemr_etl and press enter.
  • Recreate tables manually.
  • Restart tomcat9
Getting IP address in Ubuntu 20.04LTS Solution

Open terminal and install net-tools

  • sudo apt install net-tools (Enter)
  • ifconfig (Enter)