FAQ Category: Kenya EMR

How to solve ‘Red Ribbon/banner’; System Did not Load Properly when launching KenyaEMR on the browser

When logging into KenyaEMR and you experience a red banner at the top of the screen notifying you to contact the system administrator use the following steps to resolve:

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How to use OTZ module in KenyaEMR

Operation Triple Zero (OTZ) is a program that support clinical care delivery and management of adolescents living with HIV. Here is how to use the module: Link:

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I get error after running a report in KenyaEMR

If you run a report and it throws an error then check the following; Clear report queue by running the following scripts; Log into mysql using the terminal; mysql

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Validation Checks for TX_CURR and Current on ART

Incase of variances in the TX_CURR / Current on ART reports, check the following. Enrolment form for TIs (completeness and accuracy) for missing clients Discontinuation form (completeness and accuracy)

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How to configure automatic database backup in KenyaEMR

The following guide provides a step-by-step on how to configure automatic backup in KenyaEMR; Obtain the correct openmrs backup tool  folder then open terminal and type the following; sudo

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How to solve ‘openmrs is not able to start’ error

The following guide provides a step-by-step on how to resolve openmrs error while login to KenyaEMR; Open terminal by hold Ctrl+Alt+T Type sudo service mysql restart Type sudo service

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How to upgrade OpenMRS platform from v1.x to v2.x using automated script:

Manual upgrade of OpenMRS platform is time consuming. To address this, a script to automatically upgrade platform has been developed to ease the process. The below link provides access

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How do i upgrade OpenMRS platform from v1.x to v2.x using manual process.

To address the need for increased performance in system start-up, general system stability and security, Users are advised to upgrade OpenMRS platform from v1.x to v2.x The following guide

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How to solve UI Framework error while running reports in KenyaEMR

A user may encounter a UI Framework error while running reports, this may be caused by lack of privileges to openmrs_user or missing some etl tables. The following provides

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How to solve UI Framework Error while opening forms in KenyaEMR

The following guide provides a step-by-step on how to resolve UI Framework Error while opening forms in KenyaEMR; Open terminal and log into mysql by typing mysql –uroot –p

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