FAQ Category: Kenya EMR

How to solve Ajax Error while recreating ETL tables

The following guide provides a step-by-step on how to resolve Ajax error while recreating tables; Log in to MySQL by typing mysql –uroot –p Enter correct MySQL password Choose

Read More

How to update missing Viral Loads in KenyaEMR

There are various ways in which a user can update viral loads in KenyaEMR; Lab manifest option allows automatic pull of results from the lab to KenyaEMR and to

Read More

How do I update missing Regimen lines in KenyaEMR

Following an update on KenyaEMR, users are expected to update regimen line for all clients. This can be done either manually or by updating the regimen lines in bulk

Read More

How do i use KP module in KenyaEMR

Key Population (KP) module has been integrated into KenyaEMR System as a module. This makes it convenient to access and document  client’s information on KP services without leaving KenyaEMR

Read More

A report has been running for too long on KenyaEMR. How can i stop it.

Follow the steps below Log into KenyaEMR using Admin Go to home Click ETL Admin Recreate Tables then Refresh Tables Re-run the report again NB: If you end up

Read More

KenyaEMR System is extremely slow when submitting forms

Start of by performing the following procedure: Log into terminal and run the following command; sudo service mysql restart sudo service tomcat6 restart Then refresh browser If there is

Read More

The dashboard isn’t updating data even after recreating and refreshing tables severally

Follow the steps below to solve the problem Open terminal and log in to MySQL by typing; mysql –uroot –p then Press ENTER. Select database to be used by

Read More

KenyaEMR is unable to launch correctly

KenyaEMR might fail to launch due to several reasons. The most common one relates to a bean error which might display as follows: User encounters an error message ”

Read More

Submitting any form is impossible due to a “Parser” error that is recurrent.

Log into terminal and run the following commands: sudo service mysql restart sudo service tomcat6 restart refresh browser

Read More

Can’t access KenyaEMR from the terminal host, but can access on the main server.

This could be due to several reasons i.e.: Wrong URL entered on browser Network disconnection (LAN cable unplugged or cut) Wrong Network configurations at the terminal or server Countercheck

Read More